ICSL East
- Home care
- Dementia care
- Registered since 2016
- Boughton, West Northamptonshire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
9 months
since the latest rating was published.
55 of 84
rated home care services in West Northamptonshire are rated Good, like this one.
ICSL East: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Empathy Care24 Northampton No overall rating, less than 0.1 miles away
- O Home Instead Outstanding, 0.1 miles away
- RI In House Care Requires improvement, 0.1 miles away
- RI Visiting Angels Northamptonshire Requires improvement, 0.1 miles away
- G Demidav Ltd Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 January 2026 (assessment visit 3 November 2025). Quoted under the Open Government Licence.
The assessment was undertaken between 6 November 2025 and 8 December 2025. The assessment was carried out due to the length of time since the last assessment. The assessment was carried out remotely. We assessed a total of 33 quality statements.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
ICSL East is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were 107 people receiving personal care.
At the last assessment this service was rated as Good.
Staff were recruited safely. They worked well with people and had a good understanding of their needs. People were positive about the support they received and the staff who supported them. We saw there were processes in place to ensure staff were given information about people before supporting them. We identified areas where improvement was required around consent and the recording of best interest decisions where people were unable to make decisions from themselves. We also noted that some people’s scheduled calls were being cut short. The Registered Manager told us that this was regularly being addressed with staff and, where appropriate, some staff had been taken through disciplinary processes.
The overall rating of this service has remained good.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key questiongood.At this assessment the rating has remained good.
Good:This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good.At this assessment the rating has remained good.
Good:This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
Good:This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
Good:This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sandra Tsikiwa
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 October 2017. Latest assessment published 15 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Integral Care Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 09112383 (opens Companies House)
Integral Care Solutions Limited runs 2 services in England, 1 of them in the East Midlands. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Integral Care Solutions Limited
- – ICSL West Not yet rated. Home care, Coventry, West Midlands
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does ICSL East provide nursing care?
- The Care Quality Commission's register does not list nursing care for ICSL East.
- When was ICSL East last inspected?
- The Care Quality Commission's latest rating for ICSL East was published on 15 January 2026.
- Who runs ICSL East?
- ICSL East is run by Integral Care Solutions Limited. It runs 2 services in England, 1 of them in the East Midlands.
- What is ICSL East's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 January 2026.
Contact
- Phone
- 0330 390 7444
- Address
- Redhouse Square, Duncan Close, Northampton, NN3 6WL Map (opens Google Maps)
Compare nearby
- – Empathy Care24 Northampton No overall rating, less than 0.1 miles away
- O Home Instead Outstanding, 0.1 miles away
- RI In House Care Requires improvement, 0.1 miles away
- RI Visiting Angels Northamptonshire Requires improvement, 0.1 miles away
- G Demidav Ltd Good, 0.1 miles away