Routes Healthcare Blackpool

Robust recruitment practices were in place. The staff team was consistent, and the support provided to people promoted continuity of care. A wide range of training had been provided for the staff team around health and safety matters and safeguarding issues, which helped to ensure people received safe care and treatment. One person told us, "They [staff] did an assessment when I started with them and I generally have the same carers who know what I need. New ones do read it [the care plan] though and follow it."

The management and staff team were open and transparent during the inspection process. A wide range of regular audits and monitoring was taking place. We received very positive feedback about the registered manager and the staff team. One person told us, "They [staff] are definitely well trained. All lovely girls too." Another commented, "I have no concerns about them at all. They are all brilliant." Community health and social care professionals had been involved in the care and support of those who used the service.