Lifetree Homecare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 59 people receiving the regulated activity of personal care, one of these people had a learning disability.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's care records identified their choices and independence were promoted and respected. People confirmed care workers listened to what they said and encouraged and respected their independence

Right Care: Prior to people using the service, their needs were assessed with the input of people and their representatives. These were used to inform the care plans. People's care records were person centred and guided care workers in how to provide person centred care and respect people's dignity, privacy and rights. People and relatives told us care workers were caring and respectful.

Right Culture: We received positive feedback from people using the service, relatives, staff and other professionals about the how the service was well-led. The management team were committed to providing good quality care and continuous improvement. Lessons were learned when incidents happened to reduce future risks. People's feedback about the service was sought and acted on.

Risks were assessed and systems in place to reduce them. People received the support they required with their medicines and this was monitored. There were enough care workers to ensure people's visits were

undertaken.

Care workers received training to meet people's needs effectively. People's health and dietary needs were assessed and where support was required, this was provided.