Angelcare - Wakefield

People's experience of using this service: People felt safe and were happy with carers. Carers knew how to recognise and report potential abuse. Risks was appropriately assessed and guidance reflected individualised need. If people required nutritional support this was offered, as was access to other health and social care services where needed.

People received support from a consistent staff team who arrived on time and stayed for the required duration of the call. Staff understood the importance of obtaining consent and people said they always had choices.

Staff were appropriately trained and knowledgeable supporting with all aspects of care delivery including medication safely. Regular competency checks including medication and moving and handling provided reassurance practice was safe. All staff said they felt part of a team.

People were properly assessed, and their needs and wishes were reviewed regularly. Privacy and dignity was promoted along with independence. Records were reflective of people's current needs.

Complaints were well handled with evidence of reflection and learning where necessary. The service had received many compliments. People all knew who to contact and staff felt able to raise any issues.

Views of both staff and those receiving support were considered in detail. Quality assurance systems assessed service delivery accurately and showed improvements were considered and implemented wherever possible.