Harry Caplan House

This is a large modern building comprising of 32 flats, eight of which are for short term use. These are people on placement for up to six weeks following discharge from hospital, before returning to live back in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and staff had a variety of opportunities to feedback about the running of the service and this was clearly used to make changes to benefit everyone at the service and to drive improvements. People were encouraged and empowered to get involved with fundraising activities to shape the service further and create opportunities to reduce social isolation for people.

Care was based upon good practice guidance to ensure people received an effective service. Substantial investment had been made in staff with training and staff were encouraged to specialise in areas of expertise as champions, so they could support and develop their colleagues further.

The management team showed a strong commitment and took effective action to make sure there was equality and inclusion across the service.

Staff were caring in their approach and had excellent relationships with people. Promoting independence was a core aspect of service and people were supported by staff to improve their daily living skills and confidence.

There were enough staff to ensure people were safe and staff had some time to get to know people well. Where risks associated with people's health and wellbeing had been identified, plans were in place to manage those risks. Staff understood their responsibility to safeguard people from harm and knew how to report concerns.

People received care which was responsive to their individual needs. Care records provided staff with information in relation to people's backgrounds, interests and individual health needs. Staff knew people well and what made them happy.

Staff encouraged people to maintain a balanced diet. The provider and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice.

Robust quality checks were carried out to monitor the service, and these identified where improvements could be made.