Intercare Community Support Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's care and support needs. Staff received comprehensive training to enable them to carry out their roles effectively. Staff enjoyed working at the service and felt supported by each other and the registered manager.

Care plans and risk assessments were detailed and kept up to date. Information about people was written in a respectful and personalised way. People and their relatives were involved in the planning and delivery of their care and were kept informed when there were changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a complaints procedure in place and people were confident if they did have any complaints that these would be addressed. When there were problems, the provider dealt with them appropriately and put measures in place to reduce the likelihood of recurrence.

People, relatives and staff were encouraged to share their feedback and the registered manager was open to suggestions and approachable. The registered manager was keen to improve and extend the service by using new technology and promoting good practice.