Like Care Limited

People felt safe and were protected against the risk of abuse. Staff knew what to do if they had concerns for people's safety and had confidence in the management team to act on any concerns they had. Where staff administered medicines, this was done safely. Staff understood risks relating to infection prevention and control and wore the necessary personal protective equipment (PPE). The provider had systems in place to learn from incidents to prevent reoccurrence.

People were supported by staff who had received appropriate training and their practice was monitored and evaluated by the management team. People were supported to eat and drink enough to maintain their health. The registered manager worked alongside external health professionals to ensure people's needs were met in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring towards the people they supported and provided care in line with people's preferences. People were encouraged and supported to make decisions relating to their care and where required, people's representatives were included. Staff understood how to provide dignified care and respected people's privacy.

People and relatives were supported to make and maintain meaningful relationships and engage in activities important to them. Staff recognised when people may be isolated and ensured they provided quality time by talking to people and getting to know them better. People were supported in meeting their communications needs to ensure they remained involved and informed about their care. People and relatives knew how to make complaints to the service if needed and these were acted upon by the

management team.