Quinton Lodge

New staff completed an induction and all staff received regular ongoing training to update their knowledge and skills. Checks were made to ensure staff followed the provider's policies and procedures to ensure care was provided to people as required. Staff received ongoing support through supervision meetings with their manager. Staff worked with other professionals to ensure people had access to healthcare support if needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood they needed to seek people's consent before providing care and knew it was important to support people's independence.

Care plans were person centred and contained instructions for staff to follow to ensure people received care safely and in accordance with choices they had made. People were supported with their medicines during specific care calls and people said they received their medicines as prescribed.

Staff followed the provider's infection control policy and procedure to prevent the spread of infection and had access to personal protective equipment to maintain good hygiene practice.

People shared positive relationships with staff and were involved in decisions about how their care was provided. People said the staff were caring, supportive and approachable and they felt at ease to raise any concerns with them if needed. Arrangements were in place to provide information in different formats to make it more accessible to people if required.

People felt the service was well managed and were complimentary of management staff. Staff told us they felt supported in their role by the management team. Quality monitoring checks were completed by the provider to ensure any areas of improvement were noted and people received the care and support they

should expect. Areas people had identified for improvement had been acted upon. Accidents and incidents people experienced were recorded and monitored by the provider to reduce the risk of reoccurrence.