Asher Excellent
- Home care
- Dementia care
- Registered since 2022
- Central Coventry, Coventry, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Inadequate to Requires improvement.
15 months
since the latest rating was published.
13 of 65
rated home care services in Coventry are rated Requires improvement, like this one.
Asher Excellent: inspection record
Rated Requires improvement in July 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: People Partners (Outstanding, less than 0.1 miles away) and Real Life Options - West Midlands Supported Living and Outreach Services (Good, less than 0.1 miles away).
Nearest home care services:
- – British Elderly Care Coventry Not yet rated, less than 0.1 miles away
- – Litmus Care Midlands Not yet rated, less than 0.1 miles away
- – Lustro Limited Offices Not yet rated, less than 0.1 miles away
- O People Partners Outstanding, less than 0.1 miles away
- G Real Life Options - West Midlands Supported Living and Outreach Services Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 July 2025 (assessment visit 11 March 2025). Quoted under the Open Government Licence.
Date of assessment 23 June to 24 June 2025.
Bell Green, also known as Asher Excellent Ltd, is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to older and younger people, some of whom have dementia and / or physical disabilities. At the time of our inspection the service was supporting 1 person.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The last rating for this service was inadequate (report published 30 June 2023). We identified 3 breaches of the regulations, and 2 warning notices were served due to the provider’s failure to meet these legal regulations. We undertook this inspection to check improvements had been made and to confirm they now met legal requirements.
This service has been in Special Measures since 27 June 2023. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. At this inspection we found sufficient improvement had been made and the service was no longer in special measures. Improvements meant the provider was no longer in breach of the regulation relating to safe care and treatment and safe staffing, but we found a continued breach of the regulation related to good governance.
The provider had not consistently implemented systems and processes to record their checks on the safety and quality of the service. The provider’s informal unrecorded checks did not meet the requirements of the regulations and meant they may not identify areas where improvements were needed.
Overall, improvements had been made to the safety of the service. For example, staff were recruited in a safe way and people were supported with their medicines when needed. Some further improvements were needed in risk management and the safe handling of medicines to ensure staff always had important information to refer to when needed.
Staff demonstrated an effective, caring and responsive approach when delivering care and support.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question inadequate. At this inspection the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was some limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question inadequate. At this inspection the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the governance legal regulation of the service. Some improvements were found at this inspection, but further improvement was still required. The provider remained in breach of this regulation.
Questions to ask the service
- Safe was rated Requires improvement on 23 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 23 July 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Saydou Paologo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 30 June 2023. Latest assessment published 23 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ASHER EXCELLENT LTD
- Ownership type
- Organisation
- Companies House number
- 13164742 (opens Companies House)
Getting help from Coventry City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Coventry City Council
- Ask for a care needs assessment
- Phone: 024 7683 3003, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Coventry City Council
Checked on the council's website, November 2026.
Common questions
- Does Asher Excellent provide nursing care?
- The Care Quality Commission's register does not list nursing care for Asher Excellent.
- When was Asher Excellent last inspected?
- The Care Quality Commission's latest rating for Asher Excellent was published on 23 July 2025.
- Who runs Asher Excellent?
- Asher Excellent is run by ASHER EXCELLENT LTD.
- What is Asher Excellent's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 July 2025.
Contact
- Phone
- 07549 912073
- Address
- Sherbourne House, Humber Avenue, Coventry, CV1 2AQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: People Partners (Outstanding, less than 0.1 miles away) and Real Life Options - West Midlands Supported Living and Outreach Services (Good, less than 0.1 miles away).
Nearest home care services:
- – British Elderly Care Coventry Not yet rated, less than 0.1 miles away
- – Litmus Care Midlands Not yet rated, less than 0.1 miles away
- – Lustro Limited Offices Not yet rated, less than 0.1 miles away
- O People Partners Outstanding, less than 0.1 miles away
- G Real Life Options - West Midlands Supported Living and Outreach Services Good, less than 0.1 miles away