People Partners

Promoting independence was encouraged, to enable people to improve their daily life skills further. Staff were thoughtful and sensitive in their approach and creatively supported people to live their lives as fully as possible.

There were enough staff to ensure people were safe. Where risks associated with people's health and wellbeing had been identified, plans were in place to manage those risks. Medicines were administered correctly, and staff had received training in relation to this. Staff understood their responsibility to safeguard people from harm and knew how to report concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice.

People received care which was clearly responsive to their individual needs. Staff knew people very well and took time to gain a good understanding of how to support them correctly. People were supported by consistent staff, and people and staff were matched, to ensure good relationships were formed.

Care records provided staff with person centred information in relation to people's backgrounds, interests and individual health needs.

Staff encouraged people to maintain a balanced diet. The provider and staff team worked with external health professionals to ensure people's health and wellbeing was maintained.

A registered manager was in post. Very positive feedback was received in relation to the management of the service and many staff had chosen to work with the registered manager for several years. The manager and staff took time to get involved with the community, develop networks and fundraise. Staff were proud to work for the service.

Quality checks were carried out to monitor the service and identified where improvements could be made. The registered manager ensured they kept up kept up to date with best practice and new ideas and

networked with other managers to do this.

The provider, registered manager and staff worked together to consider what they could do to support people who used the service and in the wider community. Staff had been recognised and praised for the excellent work they did supporting people.