Here2Care (Dartford)
- Home care
- Dementia care
- Registered since 2011
- Dartford Marshes, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Here2Care (Dartford): inspection record
Rated Good in December 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Banner House Support Services Not yet rated, 0.6 miles away
- G Bethal Manna Care Ltd Good, 0.6 miles away
- G Chameleon Care (Dartford) Good, 0.6 miles away
- RI Figtree Care Services Ltd Requires improvement, 0.6 miles away
- – LANH No overall rating, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 16 December 2020. Quoted under the Open Government Licence.
Here2Care (Dartford) is a domiciliary care agency providing personal care and support to people in their own homes in Dartford, Gravesend and surrounding areas. Here2Care (Dartford) also provide support to people living in Extra Care Housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection there were 187 people using the service, of which, 175 people received support with personal care. This included twenty people living in an Extra Care Housing, including older people, people who live with dementia and people with a physical disability.
What inspectors found
Feedback from people and relatives was positive. People told us they, "Felt safe and had good relationships with the staff that visit them." One relative told us, "I have had no worries at all during the Covid-19 pandemic that my [relative] has not been safe." And, "My [relative] is never rushed and the [staff] are all so kind to him."
Read the rest of CQC's summary
People were protected from the risk of abuse, with staff able to recognise the signs and different types and knew what actions to take to keep people safe. Concerns were raised when needed with guidance in place to manage this effectively. People were supported with their medicines as prescribed and staff competency was checked to ensure they knew how to complete this safely. There were adequate numbers of staff to ensure people's needs were met and the provider had safe recruitment procedures in place. There was clear oversight of accident and incidents, when these had occurred, action was taken to reduce any risk of reoccurrence. Staff ensured risks of infection to people were minimised.
Feedback from staff and people was actively sought and analysed. There was a clear and open culture of learning from past mistakes and concerns.
Quality monitoring systems had improved and where issues were identified they were acted upon. The service is using a new electronic call monitoring system to reduce the risk of any missed or severely delayed care visits. The service worked in partnership with other agencies to provide good outcomes for people.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mark Bradley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 16 December 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Here to Care Limited
- Ownership type
- Organisation
- Companies House number
- 05787677 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Here2Care (Dartford) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Here2Care (Dartford).
- When was Here2Care (Dartford) last inspected?
- The Care Quality Commission's latest rating for Here2Care (Dartford) was published on 16 December 2020.
- Who runs Here2Care (Dartford)?
- Here2Care (Dartford) is run by Here to Care Limited.
- What is Here2Care (Dartford)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 December 2020.
Contact
- Phone
- 01322 225513
- Address
- Suites 3.1, 3.3 & 4.2, First Floor office Suite, 3-5 Sandpit Road, Dartford, DA1 5BU Map (opens Google Maps)
Compare nearby
- – Banner House Support Services Not yet rated, 0.6 miles away
- G Bethal Manna Care Ltd Good, 0.6 miles away
- G Chameleon Care (Dartford) Good, 0.6 miles away
- RI Figtree Care Services Ltd Requires improvement, 0.6 miles away
- – LANH No overall rating, 0.6 miles away