Helping Hands Wigan

People and relatives told us staff were competent and appeared well trained. Records showed staff had completed required training and supervision to ensure they could provide safe and effective care. People were supported to have maximum and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People receiving support with food and drink told us they were happy with the assistance provided..

People and relatives were complimentary about the standard of care provided by the service. Staff were described as "polite", "attentive" and "respectful". Care staff had formed positive relationships with people and their relatives, who told us they would recommend the service to others. People's privacy and dignity was respected. People were offered choice and encouraged to complete tasks they could manage for themselves, to ensure they retained as much independence as possible.

People and relatives told us they were involved in discussions about the care provided. Care plans were detailed and clearly explained how people wanted to be supported. Information was available in a range of formats to meet people's communication needs. The complaints process had been provided to people. Each person or relative we spoke with knew how to raise concerns but had not needed to.

People, relatives and staff spoke positively about the management of the service and support provided. A range of systems and processes were used to monitor the quality and effectiveness of the service, with an improvement plan used to ensure any identified issues were addressed.