Bridgewater Home Care

People's experience of using this service: The feedback we received about the standard of care provided was extremely positive. We saw many examples of where staff had gone 'above and beyond' what was expected from their roles.

Community links and partnership working with other organisations was excellent. The registered manager and staff team were committed to achieving positive outcome for people. Staff morale and a positive culture was also very important.

The career development of staff was encouraged and several different opportunities were created to enable staff to progress into different roles. The service had won a number of awards both nationally and in the local area, where their contribution to the care sector had been recognised.

People said they felt safe using the service, with staff demonstrating a good understanding about how to protect people from the risk of harm.

People received their medicines safely. Staff were recruited safely, with appropriate checks carried out to ensure risks were minimised. There were enough staff to care for people safely. People told us staff were prompt when arriving to deliver their care. Accidents and incidents were monitored, and any actions taken to prevent future re-occurrence were recorded.

People received the support they needed to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People said they felt treated with dignity and respect and staff promoted their independence as required. Complaints were handled appropriately. Compliments were also recorded about the quality of service provided. Audits and quality assurance systems were in place to monitor the quality of service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk