Bridgewater Home Care

People and their relatives spoke very positively about the caring nature of staff. We received positive feedback on how staff were supportive and went the extra mile to get care just right for people. They told us they were always treated well by staff and were consulted about their care. Staff supported people with their personal care needs in a sensitive manner. People told us how staff supported them in protecting their privacy.

People were protected from the risk of abuse or neglect. Staff were well trained in safeguarding vulnerable adults. Systems and processes were in place to reduce the risk of harm. Medicines were well-managed and regularly audited to provide safe checks and support. Thorough recruitment practices were in place to provide safe systems to ensure new staff were suited to working with vulnerable people. Staffing levels were managed in sufficient numbers to meet people's needs and provide safe care. Staff recorded incidents and accidents in sufficient detail to aid analysis and reduce risk.