Yourlife (Cottingham)

Risk assessments and appropriate care plans had been developed to meet people's needs. People were supported to eat and drink enough to meet their needs and to take their prescribed medicines.

The provider operated safe recruitment and selection processes to make sure staff were suitable and safe to work with people. Staff received an induction and relevant training to help them meet people's needs. There were enough staff deployed at the time of the inspection to meet people's needs.

There were safe infection control procedures in place, including enough supplies of personal protective equipment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people they cared for well due to the consistency of individual support. Staff we spoke with understood how to promote people's independence and ensured the care they provided treated people with dignity and respect.

People's needs were assessed prior to the delivery of care and support, and their needs and preferences were highlighted in their care plans for staff to follow.

The registered manager understood their responsibilities. There were systems to monitor, maintain and improve the quality of the service. The registered manager, supported by other senior staff, monitored standards of care delivery with a range of competence checks and audits. Staff were positive about the support they received from the management team.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk