Benedon Healthcare Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks to people had been assessed and people's care plans had been reviewed and updated. Staff supported people to maintain their health and wellbeing by accessing healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People's needs were assessed prior to them receiving care and support from the service. Staff had received the appropriate training to assist them in their role to support people. Staff understood how to promote people's independence and ensured the care they provided treated people with dignity and respect. People were supported to express their views. People's communication needs had been considered and met. People's medicines were managed safely. The provider had sufficient infection, prevention and control measures in place and staff had access to a good supply of personal protective equipment.

Right Culture It was clear from conversations with the registered manager and all the staff, they cared passionately about the people they supported. People and their family members told us how supportive the registered manager and their staff were. Regular feedback was sought from people and their support network. Staff felt supported by the provider. Process were in place for managing any complaints.