Choices Care Ltd (Birmingham)
- Home care
- Dementia care
- Registered since 2016
- Acocks Green, Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
4 months
since the latest rating was published.
123 of 162
rated home care services in Birmingham are rated Good, like this one.
Choices Care Ltd (Birmingham): inspection record
Rated Good in July 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Benedon Healthcare Limited Good, less than 0.1 miles away
- G Calvic Enterprises Ltd Good, less than 0.1 miles away
- – Choice Health Care - Birmingham Not yet rated, less than 0.1 miles away
- G Comfort Homes and Care Ltd Good, less than 0.1 miles away
- – Compass Care Services Ltd Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 July 2026 (assessment visit 23 April 2026). Quoted under the Open Government Licence.
Choices Care Limited is a care agency providing personal care to people in their own home. The service is registered to provide support to older people, younger people, people living with dementia, learning disabilities, physical disabilities, mental health issues and/or sensory impairment. At the time of the assessment the service was supporting 12 people.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The inspection included 1 announced visit, conducted with short notice, which took place on 27 April 2026.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
People were supported by a consistent group of staff who had been safely recruited. Staff were provided with an induction and training which provided them with the skills and knowledge to support people safely and effectively in the way they wished.
Staff knew people well and were kept informed of any changes in their care needs and how they wished to be supported.
The registered manager and management team were accessible to people and staff alike. There were a variety of checks in place to continually assess the quality of the service and feedback was routinely sought from people regarding the care they received, in order to drive improvement.
People and staff all considered the service to be well run and would recommend it to others.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Shemu Nessa
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 31 December 2019. Latest assessment published 1 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Choices Care Ltd
- Ownership type
- Organisation
- Companies House number
- 07750384 (opens Companies House)
Choices Care Ltd runs 4 services in England, 1 of them in the West Midlands. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Choices Care Ltd
- G Choices Care Good. Home care, Peterborough, East of England
- G Choices Care Ltd Good. Home care, Leicester, East Midlands
- – Choices Care Ltd (Manchester) Not yet rated. Home care, Salford, North West
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Choices Care Ltd (Birmingham) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Choices Care Ltd (Birmingham).
- When was Choices Care Ltd (Birmingham) last inspected?
- The Care Quality Commission's latest rating for Choices Care Ltd (Birmingham) was published on 1 July 2026.
- Who runs Choices Care Ltd (Birmingham)?
- Choices Care Ltd (Birmingham) is run by Choices Care Ltd. It runs 4 services in England, 1 of them in the West Midlands.
- What is Choices Care Ltd (Birmingham)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 July 2026.
Contact
- Phone
- 0121 663 1773
- Address
- Fairgate House, 205 Kings Road, Birmingham, B11 2AA Map (opens Google Maps)
Compare nearby
- G Benedon Healthcare Limited Good, less than 0.1 miles away
- G Calvic Enterprises Ltd Good, less than 0.1 miles away
- – Choice Health Care - Birmingham Not yet rated, less than 0.1 miles away
- G Comfort Homes and Care Ltd Good, less than 0.1 miles away
- – Compass Care Services Ltd Not yet rated, less than 0.1 miles away