Choices Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 9 people were receiving a regulated activity.

People received safe and effective support from staff who received appropriate training. The provider had safe recruitment process and staff received training in how to recognise and report abuse. People confirmed they received good support and care in areas such as health needs, medicines management and meals.

Staff supported people to take their medicines safely where required. Staff understood the importance of promoting people's choice and independence. People were involved with decisions about their care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were happy with the care provided by staff. People told us staff were kind, caring and compassionate. People's care was reviewed and updated when required. People had the opportunity to express their views and had developed caring relationships with staff. People's communication needs were met.

The management team completed regular checks and monitoring of the service. People's risks to their health and welfare were re-assessed when their needs had changed, care plans were reviewed and revised appropriately to ensure improvements were sustained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk