Deafblind UK

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider had policies and procedures to ensure people were kept safe. The registered manager understood safeguarding and the importance of reporting any concerns.

Quality assurance audits were completed. Where issues were identified these were reviewed and action plans completed to ensure improvements were made. The provider had systems in place to respond to complaints and the registered manager ensured people felt they could raise any concerns.

People told us they felt safe and were happy with the care and support they received. People's care and support plans contained clear guidance for staff. Care plans included appropriate risk assessments that were reviewed regularly and when required.

People had established good relationships with staff and were involved with discussions about the care and support they wanted. People's cultural needs were respected, and staff communicated in many forms that included easy read, sign language and braille.

Staff received appropriate training that included areas such as infection control and sign language. Staff felt supported by the registered manager and understood their roles and responsibilities.