Home & Community Services (Redbridge)

People were supported by regular staff who were safely recruited and had the relevant training and qualifications to safely support them. There were sufficient staff to meet people's needs and ensure no care calls were missed.

People received care from staff who were caring and had a good relationship with them. Staff respected people's privacy and dignity. People were encouraged to be independent and to carry out tasks without support.

People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional as well as communication needs. People received person-centred care. Care plans had been reviewed regularly to ensure they were accurate. Systems were in place to manage complaints and people's communication needs were met.

Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider.

Staff demonstrated a strong level of engagement, a real sense of pride of working for Home & Community Services (Redbridge) and there was a high level of staff satisfaction. The provider had an ambition to be innovative and put people at the centre of the service delivery. They welcomed any form of external and

internal auditing and feedback received was treated as an opportunity to reflect and further improve the quality of the service for people.

The team at Home & Community Services (Redbridge) has worked well with various local health and social professionals.