Holly Care Services - Main Office

Holly Care Services - Main Office is a domiciliary care agency and is based in the London Borough of Redbridge. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 3 people using the service.

There were systems to reduce the risk of abuse and to assess and monitor potential risks to people who used the service. There were enough staff to meet their care and support needs. People were protected by appropriate recruitment processes. The provider had a system in place to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection.

An initial assessment of people was carried out before they started using the service. People received effective care from staff who had the knowledge and skills to carry out their job roles. Staff were supported by a system of induction, training and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.