CO9 Senior Homehelp Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The registered manager had focused on the needs of the people they supported when setting up the service. However, a number of the systems, such as recruitment records, needed to be improved so they could demonstrate the service was safely managed. We made a recommendation the registered manager seek out best practice guidance in developing effective management systems to support them as they developed the service.

The registered manager was passionate about their service and their local community. We received positive feedback about their commitment to provide high quality care. They engaged well with people and their families. Concerns were dealt with promptly.

There were enough staff to support people in line with their preferences and needs. Staff knew how to support people from the risk of abuse. The registered manager and staff worked well with people and families to manage risk. Staff supported people to minimise the risk of infection. People received their medicines as prescribed. We made a recommendation about improving medication care plans. The registered manager enabled staff to develop their skills and provide good quality care. Staff supported people to eat and drink in line with their preferences. They were skilled at supporting people with dementia to remain independent. Staff worked well with people, families and professionals to promote people's health and wellbeing.

Staff were compassionate and committed to the people they supported. Care was unrushed and focused on supporting people to remain independent.

Care was tailored around people's needs and preferences and adapted as their circumstances changed. Staff supported people to remain stimulated and engaged in their local community. Care plans were being improved to reflect people were receiving a person-centred service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.