Care Legacy Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received their medication safely as prescribed. Staff received required medicines training and their competency was checked to ensure they continued to follow best practice.

Staff respected people's dignity and people told us they were kind and caring. One relative told us, "I would recommend them to anyone if they asked me, they are very good."

People were supported to access the community and take part in activities. The care offered could be flexible, with the registered manager working with families to ensure people could attend their desired events or appointments.

The registered manager worked hard to continually grow and improve the service, taking feedback from staff, people, and their families about how they could develop while maintaining a high standard of care.

People and their relatives gave positive feedback about the service. One person told us, "They are so nice, very kind." One relative said, "They are fantastic, we've had three other care agencies, and this is so much better than anything we have had before."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.