Pebble Healthcare

Not everyone who used the service received personal care. The Care Quality Commission (CQC), only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 17 people were receiving personal care.

People were supported above and beyond to pursue their aspirations and to achieve a quality of life beyond their expectations. Staff supported people in very person-centred ways to identify their goals and wishes and to fulfill them.

People told us they felt safe as a result of the care they received from staff. Staff had a good understanding of people's needs and wishes. Risks had been managed in positive way to support people to maintain maximum independence and control.

Staff had been recruited safely and received appropriate training and information about people's needs which helped ensure they could support people effectively. People praised the staff, who they found to be punctual, knowledgeable and skilled.

The management team and staff were kind, caring and respectful. People praised how kind the staff and management team were. The provider used a system to match people supported with staff which helped ensure compatibility and consistency.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well managed by a skilled and dedicated management team. People praised the approachability of the managers and could not fault the service.