Bluebird Care Lancaster and South Lakeland

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received effective support from staff who received a thorough induction and training to prepare them for their roles. The service worked with other agencies and supported people to maintain good health and access healthcare services.

People were very positive about the caring approach of staff. Staff recognised, respected and valued people as individuals. People received support from a consistent staff team which enabled them to get to know each other well and build good caring relationships.

People received care and support that was personalised to them. Staff used detailed assessments to identify people's needs and preferences and worked to ensure people were happy with their care.. If people were not happy, they were confident they could speak with staff to make improvements. The service made sure people were supported to communicate and staff supported people to avoid social isolation.

The service was led by a manager and senior staff who people and staff described as approachable and caring. The culture at the service was open and inclusive. Senior staff understood their responsibilities and monitored the quality of the service using a range of systems. Where areas for improvement were identified, the manager took action to make improvements.