Faith Health Care Agency Ltd

Faith Health Care Agency Ltd is a domiciliary care agency providing support to people in their own homes. At the time of our inspection there were 10 people receiving support. Most were under 18 years old but they were also supporting some people who were transitioning to adult services. Everyone receiving support at the time of our inspection had a learning disability and/or autism. However, the agency was able to support people with a wide range of needs and ages should that be required.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests. Staff supported people to achieve their aspirations and goals. Staff liaised with health and social care professionals and teaching staff, so there was a shared approach towards skills development and everyone was working together to support people to achieve their goals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff worked with people and their families to ensure they felt fully involved and informed in the care planning process. There were regular reviews and there was a flexible approach towards service delivery to ensure it continued to meet people's needs.