Invicta 24 Plus

At our last inspection of the service, the provider was in breach of regulations relating to safe care and treatment and good governance. At this assessment we checked the provider had made improvements to the service. We reviewed 21 quality statements related to the 3 key questions, ‘Is the service safe, effective and well-led? We found the provider had made improvements and was no longer in breach of regulations.

Information about risks to people’s safety had improved and better managed. Staff had detailed information about how to reduce these risks and keep people safe. People’s medicines were now better managed, and they received these as prescribed. Governance systems were more effective and used regularly to check the safety and quality of the care and support provided to people.

Systems were in place to protect people from risk of abuse. There were enough staff to meet people’s needs. Staff were provided with relevant training to help them meet these needs. The provider undertook checks to make sure staff recruited by the service were suitable. Infection risks were managed well and staff followed current practice.

People were involved in assessments of their needs. They received person-centred care based on their individual needs. People’s care and risk management plans were reviewed regularly with them, to ensure these remained safe and effective. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent.

The service was managed well. Staff were valued and supported with their learning, development and wellbeing. People and staff could raise concerns in confidence, and these were listened to and acted on. There was a culture of learning, inclusivity and partnership working, which helped the service continuously improve the care and support people received.