Bluebird Care (Rushcliffe & Melton)

People's experience of using this service: • The risks to people's health and safety were assessed and used to reduce the risks to their safety. People felt safe when staff supported them. Staff understood how to report any concerns that could lead to people experiencing avoidable harm. • Staff arrived on time for each call. They completed all required tasks. People's medicines were managed safely. • People felt staff understood how to reduce the risk of the spread of infection. There were clear processes in place for continued learning to ensure people received safe care and support. • People were provided with care and support which protected them from discrimination. Staff were well trained and had their competency to carry out their role regularly assessed. Staff felt supported by the registered manager. • People received the support they needed with their meals and they had access to other health and social care agencies where needed. People were supported to make decisions about their care; the provider ensured these were made in accordance with appropriate legislation. • People praised the approach of the staff and they looked forward to their visits. People were treated with dignity and respect and people found staff to be kind and caring. People were supported to make decisions about their care needs and staff respected their wishes. People's records were stored securely to protect their privacy. • People received person-centred care and support that considered their personal choices and preferences. Staff had a good understanding of people's care and support needs. People could make choices about their care and records were amended to reflect those choices. People had access to information in a format they could understand. Complaints were handled appropriately and in-line with the provider's complaints policy. People did not currently receive end of life care. • Since our last inspection the provider had introduced a variety of new initiatives which were designed to continually monitor, assess and improve the quality of the care people received. These had started to take fruition at the time of the inspection. People were overwhelmingly pleased with the support provided and praised the personal approach of the staff, the registered manager and the provider. Staff had a thorough understanding of people's needs. They enjoyed their role and welcomed the supportive working environment. Innovation was encouraged, people's views were welcomed and valued. All people and relatives told us they would recommend this service to others.