Consa Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Processes were in place to support people with their medicines if required. Infection control measures were in place including staff use of personal protective equipment (PPE).

People received support from a small team of consistent staff who had the skills and experience required to care for people effectively. People told us they knew which staff would be attending, they were informed if staff were running late.

People and staff felt the management team were approachable, open and transparent. People said they had confidence in staff to perform the health task associated with their complex needs and knew when to seek advice and support from other medical professionals.

The registered manager liaised with health and social care professionals to maintain people's health. People's capacity to make their own decisions was assessed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.