Be Cared For Limited

People's experience of using this service: Staff understood people's individual care needs and preferences and used this knowledge to provide them with flexible, responsive support which enhanced the quality of their lives. The provider took great care to involve people and their relatives in planning and reviewing their care and to deploy staffing resources in accordance with their individual preferences.

Staff worked together in a mutually supportive way and communicated effectively, internally and externally. Training and supervision systems were in place to provide staff with the knowledge and skills they required to meet people's needs effectively. People were supported to eat and drink food of their choice.

Staff were kind and attentive in their approach and were committed to supporting people to maintain their independence. Staff worked in a non-discriminatory way and promoted people's dignity and privacy. Staff worked collaboratively with local health and social care services to ensure people had access to specialist support if required. Systems were in place to ensure effective infection prevention and control and people's medicines were managed safely. Staff were aware of people's rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible. The policies and systems in the service supported this practice.

People's individual risk assessments were reviewed and updated to take account of changes in their needs. Staff knew how to recognise and report any concerns to keep people safe from harm. Staff recruitment was safe.

The registered manager provided strong but supportive leadership and was liked and respected by everyone connected to the service. A range of audits was in place to monitor the quality and safety of service provision. There was organisational learning from significant incidents and formal complaints were rare. The provider had addressed the one area for improvement identified at our last inspection and was committed to the continuous improvement of the service in the future.