One to One Plus North

Peoples topical prescriptions, such as creams and lotions were not always stored in-line with best practice guidance. Oral medicines were administered, stored and recorded safely. People were supported by staff who had been recruited and trained safely. Staff were knowledgeable about safeguarding and were aware of systems in place to keep people safe from abuse. Accidents and Incidents were recorded and used to improve the safety of the service.

End of life care planning was not always in place for people. Peoples day to day care was personalised to them, care was flexible and driven by people's needs and wishes. People were supported to be a part of their local community and pursue activities that they enjoyed.

Management oversight was not always robust and had not identified concerns identified in this inspection. The registered manager encouraged a culture of continuous learning and improvement and encouraged regular feedback from people and families in order to drive the improvement of the service.

We have made recommendations regarding, how the mental capacity act is implemented and quality assurance of the service.

People were treated with kindness and respect. Staff understood and responded to people's different communication styles and people were supported to make choices regarding their care

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk