FirstCol Services Limited - Home Care - Crawley
- Home care
- Dementia care
- Registered since 2011
- Three Bridges, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
FirstCol Services Limited - Home Care - Crawley: inspection record
Rated Good in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Olive Homecare and Support Limited Not yet rated, less than 0.1 miles away
- – ReachOut24 Healthcare Ltd Not yet rated, less than 0.1 miles away
- G Ansa Care Good, less than 0.1 miles away
- – Careteam Crawley Not yet rated, 0.3 miles away
- – S&R Care Services Limited Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 19 June 2021. Quoted under the Open Government Licence.
People were kept safe from abuse and harm, and staff knew how to report concerns. Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm. Staff understood the risks to people and delivered safe care in accordance with people's support plans. There were enough staff to keep people safe. Recruitment processes ensured suitable staff were selected to work with people.
Read the rest of CQC's summary
Staff had received induction and training to enable them to meet people's needs effectively. Most staff felt supported by the management to perform their role and whilst formal supervision meetings had not always taken place, staff told us they could access support when they needed it. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.
People, their relatives and staff were informed about changes to how health and care records were gathered. An information technology system had been introduced and the service had moved essential records to this. This supported the service with a system to monitor, maintain and improve the quality of the service.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mutukwa Sakutukwa
- Registered with the CQC since
- What it provides
- Community healthcare service, Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 19 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Firstcol Services Limited
- Ownership type
- Organisation
- Companies House number
- 05476469 (opens Companies House)
Firstcol Services Limited runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Firstcol Services Limited
- RI FirstCol Services Limited - Home Care - Worthing Requires improvement. Home care, West Sussex
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does FirstCol Services Limited - Home Care - Crawley provide nursing care?
- The Care Quality Commission's register does not list nursing care for FirstCol Services Limited - Home Care - Crawley.
- When was FirstCol Services Limited - Home Care - Crawley last inspected?
- The Care Quality Commission's latest rating for FirstCol Services Limited - Home Care - Crawley was published on 19 June 2021.
- Who runs FirstCol Services Limited - Home Care - Crawley?
- FirstCol Services Limited - Home Care - Crawley is run by Firstcol Services Limited. It runs 2 services, all in the South East.
- What is FirstCol Services Limited - Home Care - Crawley's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 June 2021.
Contact
- Phone
- 01293 537878
- Address
- Unit 1 Amberley Court, County Oak Way, Crawley, RH11 7XL Map (opens Google Maps)
Compare nearby
- – Olive Homecare and Support Limited Not yet rated, less than 0.1 miles away
- – ReachOut24 Healthcare Ltd Not yet rated, less than 0.1 miles away
- G Ansa Care Good, less than 0.1 miles away
- – Careteam Crawley Not yet rated, 0.3 miles away
- – S&R Care Services Limited Not yet rated, 0.3 miles away