FirstCol Services Limited - Home Care - Worthing

People told us they felt safe and were confident to contact the office if they had any concerns. People were positive about the support they received from staff who had been recruited and inducted safely. People told us staff used PPE (Personal Protective Equipment) to keep them safe during the global COVID-19 pandemic.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems did not support this practice. People did not always have assessments of their capacity to make decisions considered in line with the principles of the Mental Capacity Act. The provider had not always assured themselves that those making decisions on people's behalves had the legal authority to do so.

People's needs had been assessed, considered and staff met people's needs effectively. People were supported by staff who received appropriate training and support and worked with other agencies to ensure their health and social care needs were met. People's care and support needs were documented effectively, the provider had implemented care management systems which ensured key information was available to staff.

There were effective incident reporting systems in place which ensured incidents were considered and monitored by the management team. The registered manager had recently joined the company and had demonstrated their focus on getting to know people and developing and improving the service and as part of this had ensured people received opportunities to feedback on the service provided.