Helping Hands Worthing

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People's experience of using this service:

•Since the previous inspection, improvements have been made in relation to medicine management and quality assurance monitoring. •People and relatives told us, they were happy with the care and support they received from Helping Hands staff and were comfortable to raise concerns with staff. One person told us, "I totally trust them." •People and relatives told us that staff treated them with kindness and we observed friendly interactions. One person told us, "I am cared for very well, they are all so kind and friendly." •To prevent and control the risk of infection staff wore gloves and aprons when supporting people. •People were supported to maintain their health and had support to access health care services when they needed to and people were supported to maintain a balanced diet. One person said, "They prepare my lunch and offer me the choice." •Staff had received essential training and knew how to care for people, in line with their needs and preferences. •People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. •Systems supported people to stay safe and reduce the risks to them, ensuring they were cared for in a person-centred way. The provider had quality assurance systems in place to monitor the standard of care and drive improvement. •People, relatives and staff spoke positively about the culture of the service and said it was well managed. One relative told us, "The Manager has excellent communication skills, she will always respond to my calls and emails."