SCC Agency Ltd (trading as South Coast Care)

Date of assessment: 25 February 2025 to 7 March 2025. SCC Agency Ltd (South Coast Care) is a domiciliary care agency supporting people in their own homes. This assessment took place in part because of concerns raised, and due to the time since the last assessment. Staff were well trained when they first started work with the service, and training continued throughout their time there. Staff were confident that the care they provided was safe. Staff were very happy with the support offered by the senior team. We received mixed feedback from staff about travel time between calls, but most staff thought there was enough time allocated. The service used an electronic care system to record people’s support needs. People and their families were involved in creating the care plans and the management of risk. The provider was keen to be proactive in providing person centred, tailored care. People lived in their own homes and were able to manage their time, friendships and hobbies. Staff helped people to live independently, and they understood the need to respect people and to ask for consent before care. The care staff and the senior team were accessible and happy to modify care when people wanted this. Staff told us they enjoyed their work and were exceptionally happy in their roles. Staff knew people well and were quick to react to their needs, including seeking help when needed. The provider told us they spoke to people very frequently and staff always checked people were happy with the care and support they were receiving. The provider and the senior team worked well together. The provider was proactive in seeking help from other healthcare professionals and safeguarding concerns were raised with the local authority when required. Care plans were recorded electronically and could be retrieved and shared with other health care professionals if needed. Everyone we spoke to was positive about the kindness of staff at the service.