Guild Healthcare

This was a comprehensive assessment covering all quality statements. At our last inspection we rated this service a good.

At this inspection we found Guild Healthcare offered a good, consistent service to people. People worked in partnership with the care provider to develop and tailor the service to meet their needs.

During this assessment we spoke with 8 staff, 16 people and their relatives and other stakeholders such as health and social care professionals to get their feedback about how people’s personal care needs were being met. This also included speaking to the registered manager, operations manager and care coordinator. We reviewed documentation including policies, care records, training records, recruitment files, governance records, and procedures.

The provider had systems and processes in place which were effective in assessing, monitoring, and improving the quality of the service. The management team had robust systems and processes and could evidence they had taken action to continually improve the service. Accidents and incidents were analysed, and trends and patterns were identified to mitigate future risks.

The service worked in partnership with people, families, and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work, and we found there was a shared ethos of kindness and compassion amongst the care team. Staff members were supportive of each other and told us how they wanted the best outcomes for the people they supported. Care plans were person centred and clear for staff to follow.

Staff wellbeing and development was prioritised. Staff were well supported in their role and felt valued. There were staff recognition schemes in place and staff had access to opportunities to develop their skills and knowledge. A comprehensive training programme was in place and staff were supported with career progression. There was a clear culture of openness and positivity.