Extra Care Home Services Ltd

Every aspect of the service was person-centred and staff were passionate about promoting people's wellbeing by taking a truly holistic approach to their care. End of Life care and support was exceptional. Staff responded extremely well to changes in people's needs and the service actively helped people avoid social isolation. People and relatives had confidence that any issues would be quickly resolved.

People received care from extremely kind and thoughtful staff, with whom they had built particularly close and trusting relationships. Staff consistently demonstrated concern, consideration and compassion to people and their relatives. Without exception, people's voices were listened to and acted upon. People were empowered to live their lives as independently as possible and always treated respectfully by staff.

Staff took an innovative and proactive approach to keep people safe. They promoted positive risk-taking when it was safe and appropriate to do so. The service was very committed to people's safety and managed this through careful risk management practices, robust infection control measures, and a high degree of attention to any events, incidents, or near misses which may require changes to care delivery. Medicines management was of a good standard and regularly checked. Staffing was very carefully managed and people received a seamless service of care.

People's needs were assessed thoroughly and their care plans were developed collaboratively, ensuring they were individualised and in accordance with people's wishes. Staff training was tailored to individual needs and ensured people received high standards of care. This included nutritional and hydration support and input from health care professionals when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.