Support Me at Home

People were consulted in all aspects of their care, and they told us they felt listened to and engaged. Their care needs were regularly reviewed, and care and support adjusted to meet any changing requirements. Care was delivered by staff who had been safely recruited and inducted, and who received ongoing training and support that they told us made them feel valued. A nurturing culture was in place that achieved positive outcomes for the people who used the service.

A robust governance system was in place that had been effective at ensuring a consistently good quality service was delivered. Staff and managers understood their responsibilities and accountability was in place. The service regularly sought people's feedback on the care they received, and this was listened to, and responded to. People told us communication was good and any issues or concerns were managed promptly and appropriately.

People consistently told us they would recommend the service due to the good quality care they received and the professionalism of the management team and their staff. People knew who would be supporting them, and when, and that their needs would be met by friendly and approachable staff they had confidence in. People told us their lives had been enhanced by the service especially around the ability to remain independent and to live in their own homes.