Extra Hands of Heacham Limited - Broadland Office
- Home care
- Dementia care
- Registered since 2011
- Hellesdon, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2016, most recently Requires improvement in June 2021.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 115
rated home care services in Norfolk are rated Requires improvement, like this one.
Extra Hands of Heacham Limited - Broadland Office: inspection record
Rated Requires improvement in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Clark James HomeCare - Norwich (Good, 1.9 miles away) and Home Instead (Good, 1.9 miles away).
Nearest home care services:
- RI Apple Homecare Limited Requires improvement, 1.4 miles away
- G Clark James HomeCare - Norwich Good, 1.9 miles away
- G Home Instead Good, 1.9 miles away
- RI Purely Care Requires improvement, 2.1 miles away
- G Eastern Specialist Services T/A Cavell Healthcare Good, 2.4 miles away
About the service
From the Care Quality Commission's inspection report published 12 June 2021. Quoted under the Open Government Licence.
Extra Hands of Heacham Limited is a domiciliary care service. They provide personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing the regulated activity to 140 people, 34 of whom were supported with medicines.
What inspectors found
The provider had not developed full, accurate contemporaneous records relating to all relevant aspects of people's care. This included full records with guidance and risk assessments around people's needs, health conditions and medicines. They were developing a new electronic care planning system to include all areas of people's care. Improvements were needed around the recording and administration of people's medicines.
Read the rest of CQC's summary
People received care from staff who were knowledgeable about the risks associated with people's care and received effective training related to keeping people safe, including managing risks associated with their health and safeguarding people from harm.
Staff were recruited safely and cared for a consistent group of people they knew well. People received a responsive, person-centred service from competent and caring staff, and they knew how to raise concerns.
There were infection control measures in place which contributed to protecting people from, and managing risk of infection, including from COVID-19. This included staff wearing full personal protective equipment (PPE) during care visits.
There was a strong positive working culture in the service and good teamwork amongst the staff. People, their families and staff felt involved in the ongoing service delivery and were informed about changes.
We have made two recommendations in relation to care planning around risk and end of life.
Questions to ask the service
- Safe was rated Requires improvement on 12 June 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 June 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Hayley Claxton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 12 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Extra Hands of Heacham Ltd
- Ownership type
- Organisation
- Companies House number
- 04597992 (opens Companies House)
Extra Hands of Heacham Ltd runs 2 services, all in the East of England. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Extra Hands of Heacham Ltd
- G Extra Hands of Heacham Limited - Heacham Office Good. Home care, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Extra Hands of Heacham Limited - Broadland Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Extra Hands of Heacham Limited - Broadland Office.
- When was Extra Hands of Heacham Limited - Broadland Office last inspected?
- The Care Quality Commission's latest rating for Extra Hands of Heacham Limited - Broadland Office was published on 12 June 2021.
- Who runs Extra Hands of Heacham Limited - Broadland Office?
- Extra Hands of Heacham Limited - Broadland Office is run by Extra Hands of Heacham Ltd. It runs 2 services, all in the East of England.
- What is Extra Hands of Heacham Limited - Broadland Office's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 June 2021.
Contact
- Phone
- 01603 898623
- Address
- Unit A10 Abbeyfarm Commercial Park, Southwell Road, Horsham St Faiths, Norwich, NR10 3JU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Clark James HomeCare - Norwich (Good, 1.9 miles away) and Home Instead (Good, 1.9 miles away).
Nearest home care services:
- RI Apple Homecare Limited Requires improvement, 1.4 miles away
- G Clark James HomeCare - Norwich Good, 1.9 miles away
- G Home Instead Good, 1.9 miles away
- RI Purely Care Requires improvement, 2.1 miles away
- G Eastern Specialist Services T/A Cavell Healthcare Good, 2.4 miles away