Apple Homecare Limited

People told us that staff supported them as required with their medicines, applying creams to their skin, and with managing their nutritional and hydration needs. Relatives told us they felt confident with the consistent standards of care being provided by staff, to maintain people's safety and independence in their own homes. People and their relatives told us the staff arrived at their care visits on time, stayed for the agreed length of time and would let them know if they were running late.

People and their relatives told us staff wore the required personal protective equipment and disposed of this correctly, to keep them safe and protect them from the risks of catching infections, including COVID-19. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us that their views and feedback were regularly sourced by the registered manager, and felt able to contact the office team as required. A relative said, "There is nothing to change, the staff make [Name] laugh and care for them how they like, they [the staff] are a great bunch of people and they give their all while they are there."