Orbis Care Limited
- Home care
- Dementia care
- Registered since 2022
- Warwickshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 85
rated home care services in Warwickshire are rated Requires improvement, like this one.
Orbis Care Limited: inspection record
Rated Requires improvement in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Visiting Angels Warwickshire (Good, 0.1 miles away) and Dixon Dunn Care Solihull Limited (Good, 4.3 miles away).
Nearest home care services:
- G Visiting Angels Warwickshire Good, 0.1 miles away
- – White Doves No overall rating, 4.1 miles away
- G Dixon Dunn Care Solihull Limited Good, 4.3 miles away
- – Warm Wings Care Not yet rated, 4.3 miles away
- O Old Friends Care Limited Outstanding, 4.6 miles away
About the service
From the Care Quality Commission's inspection report published 3 February 2023. Quoted under the Open Government Licence.
Orbis Care Limited is a domiciliary care service providing personal care to people in their own homes. The service provides support to older people, and those with mental health needs, dementia and physical disabilities. At the time of our inspection there were 31 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Risks to people's health and safety were not consistently assessed with care plans to manage identified risks. Staff were given medicine training and their competency was assessed through observation and spot checks. Staff were recruited safely and were trained in safe infection prevention and control.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, records relating to people's mental capacity needed to improve.
There was a variety of quality assurance systems and checks to monitor the quality and safety of care. However, improvements and time was needed to ensure these provided an effective means of identifying gaps and shortfalls in the service.
The provider assessed people's needs and choices before they began using the service. Staff received an induction and training and we received positive staff feedback about their training. Where required, staff supported people to eat and drink to maintain their health and wellbeing. Staff worked with other social and health care agencies to promote people's health.
People were well looked after by staff that were kind and caring. People and their relatives were involved in assessments and developing their care plans. Staff understood how to protect people's privacy and maintain their dignity when providing care.
Care was planned in partnership with people and, where appropriate, their families to ensure this was person centred, based on people's wishes and choices. People's communication needs were assessed and any aids they required to support communication such as hearing aids or spectacles was recorded in their care plans. There was a complaints process and people were informed of their right to complain. Plans were in place to provide all staff with end of life awareness training.
People, relatives and staff gave positive feedback about the management of the service. Staff felt well supported and had a positive approach to their roles and the people they supported. There had been limited events and incidents which needed to be notified to us, CQC. However, the provider understood what was required in terms of duty candour. The registered manager gathered feedback from people
through regular reviews and spot checks and worked closely with external health professionals to promote positive outcomes for people.
Questions to ask the service
- Safe was rated Requires improvement on 3 February 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 3 February 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Rajwant Gill
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 3 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Orbis Care Limited
- Ownership type
- Organisation
- Companies House number
- 13220293 (opens Companies House)
Getting help from Warwickshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Warwickshire County Council
- Ask for a care needs assessment
- Phone: 01926 359190, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Warwickshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Orbis Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Orbis Care Limited.
- When was Orbis Care Limited last inspected?
- The Care Quality Commission's latest rating for Orbis Care Limited was published on 3 February 2023.
- Who runs Orbis Care Limited?
- Orbis Care Limited is run by Orbis Care Limited.
- What is Orbis Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 February 2023.
Contact
- Phone
- 07807 812214
- Address
- Forward House, 17 High Street, Henley-in-arden, B95 5AA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Visiting Angels Warwickshire (Good, 0.1 miles away) and Dixon Dunn Care Solihull Limited (Good, 4.3 miles away).
Nearest home care services:
- G Visiting Angels Warwickshire Good, 0.1 miles away
- – White Doves No overall rating, 4.1 miles away
- G Dixon Dunn Care Solihull Limited Good, 4.3 miles away
- – Warm Wings Care Not yet rated, 4.3 miles away
- O Old Friends Care Limited Outstanding, 4.6 miles away