Visiting Angels Warwickshire

Three people were in receipt of the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. People received care calls that were a minimum 1 hour in duration per call.

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, and people were not physically restrained. People's support was provided in their own homes that were assessed as safe, clean, equipped and maintained. Staff worked with people, their relatives and health and social care professionals to maintain people's overall health and wellbeing. Staff supported people to take their medicines safely and as prescribed.

Right Care People were supported by staff who arrived at preferred times, knew them well and were kind and attentive to their needs. People's safety and care needs were identified, their care was planned, and their needs were met. There was an approach to supporting people so their individual preferences and lifestyles were respected, whilst their safety needs were balanced with supportive risk management. Staff understood how to protect people from abuse and were confident the registered manager would take action to protect people, should this be required. Robust recruitment checks made sure staff were of suitable character to support people.

Right Culture We found there was a positive and person-centred culture at the service, which focused on meetings people's needs. A relative spoke positively about the service and staff team and written feedback from people showed they appreciated the support they received. This meant people received compassionate and empowering care that was tailored to their needs. The registered manager and provider regularly checked the quality of people's care and used their findings to improve the quality of the service and to take learning from incidents. The provider invested in staff and provided opportunities and financial incentives to staff to reward their individual efforts and commitment.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk