Violets Homecare Services Limited
- Home care
- Dementia care
- Registered since 2011
- Dunstable, Central Bedfordshire, East of England
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Rated Good at every inspection since 2016.
21 months
since the latest rating was published.
81%
of rated home care services in Central Bedfordshire are Good or Outstanding (86% across the East of England, 88% across England).
Violets Homecare Services Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Civicare (Beds Herts & Bucks) Ltd (Good, 0.1 miles away) and T&S Healthcare Services Limited (Good, 0.2 miles away).
Nearest home care services:
- – Ascon Care Services Limited Not yet rated, less than 0.1 miles away
- RI Woburn Care Requires improvement, 0.1 miles away
- – APT Care Central Bedfordshire & Bedford No overall rating, 0.1 miles away
- G Civicare (Beds Herts & Bucks) Ltd Good, 0.1 miles away
- – Natgab Care Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 January 2025 (assessment visit 22 November 2024). Quoted under the Open Government Licence.
Violet’s Homecare Services is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 50 people were receiving support with personal care.
- Safe Good
- Caring Good
- Responsive Good
Read the rest of CQC's summary
We carried out our on-site assessment on 05 December 2024; off site assessment activity started on 02 December 2024 and ended on 10 December 2024. We spoke with 9 people using the service, 9 family members and 5 members of staff including the registered manager. We requested written feedback from a further 10 members of staff and received 1 response. We looked the 5 priority quality statements during this assessment.
People told us they received good care that met their needs. They expressed dissatisfaction with the consistency of staffing but felt all staff members were well trained and professional. Care plans and risk assessment needed to be strengthened to ensure essential information was available for staff guidance. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly about their care.
-
Safe
Good
People were safe when receiving care and protected from avoidable harm. Staff were recruited safely, and there were sufficient numbers of staff to meet people's needs. However, people expressed dissatisfaction regarding the consistency of staff people. Not all areas of risk had been identified and processes put in place to mitigate further risks.
-
Caring
Good
Staff told us they supported people to be independent and encouraged people to do as much as they could for themselves, however information in people’s care records lacked this level of detail. People and families were supported to make choices about their care.
-
Responsive
Good
People knew how to give feedback about their care and were able to raise any concerns or issues. People and their family felt confident that any complaints would be listened to and taken seriously.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rebecca Terrey
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 20 February 2019. Latest assessment published 8 January 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Violets Homecare Services Ltd
- Ownership type
- Organisation
- Companies House number
- 06144504 (opens Companies House)
Getting help from Central Bedfordshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Central Bedfordshire Council
- Ask for a care needs assessment
- Phone: 0300 300 8000
- Contact adult social care online
- Support for carers
- Paying for care: Central Bedfordshire Council
Checked on the council's website, November 2026.
Common questions
- Does Violets Homecare Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Violets Homecare Services Limited.
- When was Violets Homecare Services Limited last inspected?
- The Care Quality Commission's latest rating for Violets Homecare Services Limited was published on 8 January 2025.
- Who runs Violets Homecare Services Limited?
- Violets Homecare Services Limited is run by Violets Homecare Services Ltd.
- What is Violets Homecare Services Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01582 476044
- Address
- Chiltern House, 81 High Street North, Dunstable, LU6 1JJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Civicare (Beds Herts & Bucks) Ltd (Good, 0.1 miles away) and T&S Healthcare Services Limited (Good, 0.2 miles away).
Nearest home care services:
- – Ascon Care Services Limited Not yet rated, less than 0.1 miles away
- RI Woburn Care Requires improvement, 0.1 miles away
- – APT Care Central Bedfordshire & Bedford No overall rating, 0.1 miles away
- G Civicare (Beds Herts & Bucks) Ltd Good, 0.1 miles away
- – Natgab Care Not yet rated, 0.1 miles away