Woburn Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People said they felt safe when supported by Woburn Care. People were protected from avoidable harm because care workers knew how to identify and report any concerns relating to the risk of abuse. Risks to people's health, safety and well-being were assessed and measures developed to remove or reduce the risks. People were supported by care workers who had been safely recruited.

People's medicines were managed safely. Care workers received appropriate training and had their competency checked to help ensure they were sufficiently skilled and knowledgeable to safely administer medicines. Care workers had received training in infection control practices and personal protective equipment was provided for them.

Care workers knew people well and were able to promptly identify when people's needs changed, and they sought professional advice appropriately. People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives praised the kind and caring nature of the care workers. People received consistent care from a small team of staff. People knew about their care plans and could decide what care and support they needed.