Civicare (Beds Herts & Bucks) Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives told us communication was good and they were encouraged to give feedback on the service. They felt able to raise concerns or suggestions to the registered manager.

People were very happy with the care they received. People told us they felt safe and understood as they had a regular team of staff who they knew well.

One person said, "I feel very safe. Staff have very good timekeeping, and I have the same carers most days, but whoever comes in is very nice. [Staff] collect my medication and will always make sure I take it before I leave. They know my likes and dislikes and I am always treated with kindness and respect. My impression of the service is they are great."

People were supported by staff who were trained in how to keep them safe and knew how to identify and report any concerns. Staff were encouraged to be involved in scenario-based learning. This helped staff to understand how they might respond and apply the learning to any future incidents or concerns.

People told us staff always collected and administered their medicines correctly. Staff were trained in safe administration of medicines and received regular checks on their knowledge ad practice by the registered manager or a senior supervisor.

Staff had received training in infection prevention and control which included safe management of the risks related to COVID-19. People told us staff always wore the correct gloves, aprons and masks and washed their hands when supporting them in their home.