Kaedi Recruitment Agency Ltd

This is the first inspection of the service since it registered with us on 26 January 2022.

As part of our assessment methodology for services who may support people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

The provider followed these principles of supporting people to live ordinary lives with choice, control and independence in their own homes and local communities. Care delivery was person‑centred and promoted people’s dignity, privacy and human rights. Leadership and staff attitudes consistently promoted positive risk‑taking, community inclusion and meaningful outcomes.Staff supported people safely and understood their responsibilities to protect them from abuse and avoidable harm.

Staff knew people well and understood the complexity of their needs. Staff worked closely with people, local authority commissioners, mental health teams and other professionals to reduce risks and promote people’s safety and wellbeing. People were supported to develop their daily living skills at a pace that reflected their needs and wishes.

The provider demonstrated strong partnership workingwith external professionals. Staff had received training and they felt supported through regular supervision, team meetings and access to the management team. There were enough staff who were well known to people.The management team ensured staff identified changes to people's health and escalated concerns to managers or health professionals. Medicines were managed safely. Staff used an electronic medication system with prompts to reduce risk. Staff said they felt well supported by managers, including out‑of‑hours.