Rivendell Care & Support

The assessment took place on 26 July to19 August 2026.

Systems and process for safeguarding were operated effectively. There was a clear learning culture within the service, based on openness, honesty and transparency. People were involved in managing risk with new and emerging risks responded to timely. Systems and processes for managing accidents, incidents and untoward events were managed effectively.

Systems and process to ensure safe management of medicines were place. Staff were trained and were assessed as competent to administer medicines safely.

There were enough staff to meet people’s needs. Before people started using the service their needs were assessed. Staff worked together both internally and with external agencies.

Consent to provide care was obtained by staff. Where appropriate, people were supported to access GP and primary care services.

Systems and processes for audit, quality assurance and questioning of practice, such as spot checks, were operated effectively. Feedback from people was regularly obtained by the service.

The provider created a highly open and supportive culture where staff felt safe to raise concerns. Staff described the management team as approachable, visible and genuinely committed to their wellbeing, fostering a culture where concerns were welcomed and continuous improvement was encouraged.

Staff and leaders knew people well and responded quickly when health needs changed, seeking advice from healthcare professionals and helping to prevent avoidable hospital admissions.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.

Staff understood people’s communication needs and communicated effectively with people using appropriate methods. The culture of the service was positive, and person centred. Staff enjoyed their job and reported there was good team morale