Headway House
- Home care
- Registered since 2010
- Copthorne, Shropshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2016, most recently Requires improvement in July 2021.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
5 of 59
rated home care services in Shropshire are rated Requires improvement, like this one.
Headway House: inspection record
Rated Requires improvement in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Offices, Bowbrook House (Good, 0.6 miles away) and Radfield Home Care Limited - Shrewsbury (Good, 1.6 miles away).
Nearest home care services:
- – Shrewsbury Approved Care and Support Not yet rated, 0.1 miles away
- G Offices, Bowbrook House Good, 0.6 miles away
- – Positive Steps Shropshire Limited No overall rating, 0.9 miles away
- G Radfield Home Care Limited - Shrewsbury Good, 1.6 miles away
- G Domiciliary Services Shrewsbury Good, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 24 July 2021. Quoted under the Open Government Licence.
Headway Shropshire is a domiciliary care agency that provides personal care and support to people with acquired brain injury, living in their own homes in the community. At the time of our inspection eight people were receiving the regulated activity of personal care.
Read the rest of CQC's summary
Not everyone using Headway Shropshire received a regulated activity. CQC only inspects the service received by people provided with 'personal care': for example, help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
What inspectors found
People did not always receive consistent care and support from staff.
Read the rest of CQC's summary
People were often supported by staff who had not been introduced to them and did not know their specific needs or preferences.
The provider had assessed the risks to people associated with their care and support. Although most staff members were knowledgeable about these risks there were instances staff had been deployed to support people without the necessary training.
People, their relatives and staff members were not always informed about changes within the organisation or management structure. Staff members were unsure what the vision of Headway Shropshire was or the organisations goals for supporting people.
Staff members did not always feel supported by Headway Shropshire. Although, supervision sessions were arranged for staff members, some felt unsupported and isolated.
The provider had systems in place to review the quality of support they provided. However, these systems needed to be developed in order to ensure people received care based on their preferences and their current needs.
Not everyone's care and support plans reflected their current needs or preferences.
People were protected from the risks of ill-treatment and abuse as the staff team had been trained to recognise potential signs of abuse and understood what to do to if they suspected wrongdoing.
When required, people received safe support with their medicines by staff members who had been trained and assessed as competent. Staff members followed effective infection prevention and control procedures when supporting people.
People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.
Questions to ask the service
- Safe was rated Requires improvement on 24 July 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 24 July 2021. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 24 July 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Amanda Vincent
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 24 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Headway Shropshire
- Ownership type
- Organisation
- Companies House number
- 04884834 (opens Companies House)
- Charity number
- 1100376
Getting help from Shropshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Shropshire Council
- Ask for a care needs assessment
- Phone: 0345 678 9044, Monday to Thursday, 8.45am to 5pm, Friday, 8.45am to 4pm
- Support for carers
- Paying for care: Shropshire Council
Checked on the council's website, November 2026.
Common questions
- Does Headway House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Headway House.
- When was Headway House last inspected?
- The Care Quality Commission's latest rating for Headway House was published on 24 July 2021.
- Who runs Headway House?
- Headway House is run by Headway Shropshire.
- What is Headway House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 July 2021.
Contact
- Phone
- 01743 365271
- Address
- Holsworth Park, Oxon Business Park, Shrewsbury, SY3 5HJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Offices, Bowbrook House (Good, 0.6 miles away) and Radfield Home Care Limited - Shrewsbury (Good, 1.6 miles away).
Nearest home care services:
- – Shrewsbury Approved Care and Support Not yet rated, 0.1 miles away
- G Offices, Bowbrook House Good, 0.6 miles away
- – Positive Steps Shropshire Limited No overall rating, 0.9 miles away
- G Radfield Home Care Limited - Shrewsbury Good, 1.6 miles away
- G Domiciliary Services Shrewsbury Good, 1.6 miles away