Home Instead Weston super Mare, Clevedon & Burnham on Sea

People's experience of using this service: The staff worked very hard as a team to help people live independently and safely at home for as long as possible and genuinely cared about doing so.

People were exceptionally well matched with their regular care staff team and people spoke positively about the staff who visited them. Staff went 'above and beyond' for people and people said they were happy to do so.

The service worked very hard to provide people, relatives and the local community with information that would improve their safety, independence and awareness. This included arranging an event that aimed to provide people with information about services and products that were relevant to them and offering people the chance to attend complimentary workshops and training for people, relatives and the community.

People told us the service was responsive to their needs. This included encouraging people to retain control of their lives, choices and independence. People told us they felt comfortable to raise concerns and complaints and these were dealt with appropriately by the registered manager.

There was a team mentality and staff worked with each other and organisations to achieve good outcomes for people. When required, staff supported people to access the healthcare that they needed.

People and their relatives told us the service was safe. Risks to peoples' safety were assessed and there were systems in place to keep people safe from potential harm. Staff spoke confidently about actions they would take if abuse was suspected and referrals were made to the Local Safeguarding team when required.

People told us their medicines were managed safely and relatives confirmed this. Body maps were used to guide staff about what creams should be applied and where. Staff used gloves and aprons to help prevent the spread of infection.

People were assessed, and care plans included detailed information to guide staff about what the person needed and how this could be achieved. The care people received was provided by suitably qualified and well-supported staff.

People told us that staff listened to their wishes and that care was only provided if the person consented. If the person was assessed as lacking capacity to consent, a best interest decision was completed in partnership with the person's loved ones and relevant healthcare professionals.

People, relatives and staff spoke positively about the registered manager, management team and provider. There was a clear management structure and staff were aware of their responsibilities. The registered manager and provider had oversight of the service and were involved with the daily running, checks and auditing.

At the time of our inspection no one was receiving end of life care.