Orion Care Services

People's experience of using this service: People told us staff were kind and caring in their approach. People told us staff communicated well with them and acted in an open and transparent way.

Care plans were person-centred and provided staff with the information they needed to provide care and support in a way that met people's needs and preferences.

Medicines were managed in line with good practice guidance.

Staff assessed risks to people's health, safety and wellbeing and put plans in place to manage these risks.

People told us they would feel confident to raise any complaints they might have. We saw complaints were identified, investigated and used to improve the service.

There were processes in place to monitor the safety and quality of the service.

One relative said they had concerns about the suitability of staffing on one team and told us that their relative was not encouraged to take part in enough activity. The relative had raised this with the management team who were hoping to work with the team and make improvements.

The service had a registered manager in post at the time of our inspection.

The management team had the knowledge and oversight to operate the service safely and effectively. They demonstrated an understanding of all aspects of managing the service such as safeguarding procedures and medicines management.

People, relatives and staff were engaged by the service via meetings so that everyone could contribute to the development of the service. There was a credible strategy in place with plans for multiple new improvements and updates at the service. This was being implemented by the registered manager who was proactive in considering how the service could be improved.

People, staff and relatives spoke positively about the registered manager and management team who led the service well.

We have made a recommendation about staff training in both mental health awareness and equality and diversity.

The service met the characteristics of Good